Refund policy

Refund Eligibility: Eligible products (If found Damaged) can only be returned within one week after the delivery date.

• In the unlikely event that your merchandise arrives damaged, you should email us justpairs@gmail.com with a photo of the damaged product within 48 hours of receiving your order.
• Any customized order cannot be exchanged or returned

Refund Process:
Our team will review and approve your refund request upon receiving the necessary documentation.

Upon approval, we’ll arrange for a return pick-up at a convenient time.

Once your return has been authorized, we’d be happy to process the exchange of the product or give a voucher card which can be used within the next 6 months.

Processing Time:
We strive to process all refunds promptly, aiming to complete the process within one week.

Credit Time:
Once the refund is processed, the amount will be credited to your bank account within 2-3 business days, depending on your bank's processing time.

 

Contact Us: If you have any questions about your refund, feel free to contact us at justpairs@gmail.com